In a recent interaction with Food & Beverages Processing Magazine, Ankit Singh, COO of Techugo, highlighted how mobile apps are reshaping the food industry by seamlessly connecting kitchens with customers, integrating POS systems, and leveraging AI to optimize operations, demand forecasting, and menu planning. He emphasized that today’s food businesses seek features such as QR code menus, real-time tracking, loyalty rewards, and AI-powered dashboards to enhance both customer convenience and backend efficiency. Citing examples like Nik Baker’s and Gastronomica’s Milkbun app, Singh noted how Techugo’s solutions have reduced inefficiencies, improved personalization, boosted retention, and delivered measurable growth. Looking ahead, he underlined Techugo’s role as a strategic partner in driving the industry’s digital roadmap through cloud kitchen solutions, AI chatbots, automation, and hyper-personalization, ensuring food brands can scale sustainably while delivering exceptional value to consumers.
Q1. Techugo has partnered with businesses across sectors—how do you see mobile apps transforming the food industry today?
Mobile apps have revolutionized the food industry completely by integrating kitchens with customers in real time. The integration of POS systems into these apps is a game-seller, as it consolidates orders, payments, and inventory management onto one platform. With Artificial intelligency and agentic AI, companies can now forecast demand, minimize wastage, outreach or book, and even optimize menu planning. On the customer side, apps can offer real-time notifications, loyalty rewards, and seamless ordering, while companies can enjoy delivery scheduling, workflow automation, and more intelligent reporting. Established names such as Nik Baker’s and cloud kitchens have already taken the lead in this shift, using apps to scale up effectively and take data-driven decisions. Here at Techugo, we recognize mobile applications not only as a convenience tool but also as the foundation for today’s food ventures, allowing them to run more efficiently and provide exceptional value to consumers.
Q2. From your experience, what features are most in demand for food businesses, whether restaurants, delivery platforms, or food retailers?
From our experience, food businesses today look for features that not only enhance customer convenience but also streamline backend operations. QR code menus and POS systems are now essential, ensuring orders update in real time for a smooth, hassle-free process. Personalized recommendations based on customer behavior remain highly effective for boosting engagement. Multiple payment options, fast checkout, and real-time tracking both in kitchens and deliveries are also in high demand. On the business side, AI-powered insights, inventory and supply management, data-driven dashboards, and multi-platform accessibility are game-changers. Adding to this loyalty rewards and continuous feedback loops, one can have a complete ecosystem that delights customers while empowering businesses to operate smarter and more efficiently.
Q.3 How does Techugo help food businesses digitize backend operations like inventory management, supply chain tracking, and billing?
At Techugo, we specialize in building backend systems that digitize and simplify everyday operations for food businesses. Our automated inventory management solutions keep stock levels updated in real time, helping businesses avoid shortages or overstock. For supply chain tracking, our POS systems capture every order, delivery, and supplier detail, making monitoring seamless. We also integrate billing across both online and offline channels to ensure faster, error-free transactions. With AI-powered dashboards, managers gain predictive insights into demand, waste reduction, and procurement planning. To ensure smooth collaboration, our cloud-based platforms keep data secure, scalable, and accessible anytime, anywhere, empowering food businesses to run smarter and more efficiently.
Q4. Can you share examples where Techugo-built apps have improved customer experience, personalization, or ordering efficiency in the food space?
At Techugo, we measure our success by how effectively our solutions enhance customer experiences and streamline operations for food businesses. A great example of this is Gastronomica’s Milkbun app, which we developed to bring personalization and efficiency into one platform. The app not only offered customers tailored content and a smoother ordering journey but also delivered measurable results, reducing order processing time by 30%, increasing customer retention by 25%, and securing 10,000+ downloads within its very first month. These results demonstrate how a thoughtfully built app can directly transform customer satisfaction and business growth.
Another ongoing collaboration is with Nik Baker’s, where we’re creating a full-fledged digital ecosystem tailored to their expanding operations. This involves integrating POS systems with QR code menus and kitchen operations, implementing intelligent inventory management to minimize shortages and wastage, and building real-time sales analytics dashboards to enable faster, data-backed decision-making. The idea is to make technology work seamlessly behind the scenes so the brand can focus on delivering delightful food experiences to its customers.
Across all our food industry projects, our philosophy is consistent personalization with speed and convenience. For customers, this translates to effortless ordering, real-time updates, and engaging loyalty programs, while for businesses, it means smarter workflows, reduced inefficiencies, and a stronger foundation to scale sustainably.
Q5. With trends like cloud kitchens, QR code ordering, and AI chatbots, how is Techugo preparing food brands for the next wave of digital disruption?
The food industry is entering a new wave of digital disruption, and at Techugo, we’re helping brands stay ahead of the curve. With cloud kitchens on the rise, we design systems that let businesses manage multiple kitchens seamlessly, even at high volumes, without operational breakdowns. QR code ordering, integrated directly with POS systems as we’re implementing for Nik Baker’s, makes the ordering journey almost effortless. Meanwhile, AI chatbots are reshaping customer interaction by handling queries, suggesting dishes, and even taking orders round-the-clock with zero fatigue.
On the backend, AI insights empower businesses to predict demand, optimize stock, reduce waste, and plan smarter menus. Combined with automation and robust POS integration, these tools make operations more intelligent while ensuring customers enjoy a smooth, hassle-free ordering and payment experience. For us, preparing brands for disruption means building ecosystems where efficiency and customer satisfaction go hand in hand.
Q6. How have mobile apps helped reduce operational inefficiencies and costs for food businesses, based on Techugo’s work?
From our experience, mobile apps, when integrated with POS systems, have significantly reduced operational inefficienciclientes and costs for food businesses. Order management becomes seamless, with fewer errors and faster processing. Automated inventory ensures real-time stock updates, preventing overstocking or shortages and saving valuable resources. AI-driven demand prediction helps businesses identify peak hours, popular items, and emerging trends, which optimizes procurement and reduces waste. Integrated digital payments streamline billing, cutting delays and errors.
Our data-driven dashboards further highlight bottlenecks, empowering managers to make cost-effective decisions quickly. Most importantly, apps allow businesses to handle larger volumes without adding extra manpower. By automating repetitive tasks, staff can focus more on customers, driving both efficiency and satisfaction. In short, mobile apps not only lower costs but also create scalable systems that let food businesses grow smarter, not heavier.
Q7. What role do apps play in building customer loyalty, engagement, and repeat orders in the competitive food industry?
Mobile apps play a crucial role in building loyalty, engagement, and repeat orders in today’s competitive food industry. By suggesting dishes or combos based on past orders, apps personalize the customer experience, making it more relevant and appealing. Features like loyalty points, discounts, rewards, and exclusive deals act as incentives that encourage repeat purchases and even attract new customers. Reordering is simplified with saved past orders just a single tap, with no friction.
Apps also centralize feedback and reviews, helping businesses improve while keeping customers heard. Social sharing and referral options amplify word-of-mouth growth. Above all, a seamless, intuitive, and fast digital experience builds trust and satisfaction, turning first-time users into loyal, returning customers
Q8. How does Techugo leverage data analytics and AI to help food businesses understand consumer behavior better?
At Techugo, we integrate AI and data analytics into our solutions to help food businesses truly understand consumer behavior. By analyzing past orders, businesses can identify popular items, emerging trends, and customer preferences, enabling smarter operational decisions. Predictive insights allow managers to forecast demand during peak hours, special occasions, or seasonal trends, ensuring smooth operations.
Analytics also guide menu optimization, highlighting what works and what may need adjustment, and enable hyper-personalized recommendations, showing customers dishes or combos they’re likely to enjoy next. Even staffing, inventory, and pricing decisions become data-driven, boosting efficiency, reducing waste, and helping businesses serve customers better while staying profitable. This not only serves as a growth opportunity for brands but also for customers’ satisfaction as their needs are catered effeciently.
Q9. What are the biggest adoption challenges food companies face when going digital, and how does Techugo address them?
Food companies often face several challenges when adopting digital solutions. Resistance to change is common, as staff and management may be hesitant to move away from familiar processes. At Techugo, we address this with hands-on training, continuous support, and active involvement to ensure smooth adoption.
Integration complexity is another barrier, as POS systems, delivery platforms, inventory, and apps need to work in harmony. We build seamless, end-to-end integrations to eliminate friction.
Data security and management are critical, so we implement compliant systems that protect customer, sales, and stock information. Finally, customer adoption requires intuitive, engaging apps. By redesigning workflows for digital efficiency and delivering a smooth user experience, we help both businesses and their customers embrace technology effortlessly.
Q10. Looking ahead, how will Techugo shape the future digital roadmap of India’s food industry?
Looking ahead, Techugo aims to shape the future digital roadmap of India’s food industry by leveraging AI to drive smarter decisions, predict demand, optimize menus, and automate operations. Next-generation POS integration, including QR codes, digital wallets, and loyalty programs, will ensure seamless and engaging customer experiences.
Data-driven personalization will reach new heights, with recommendations, promotions, and campaigns tailored to individual preferences. Food brands will increasingly embrace trends like cloud kitchens, contactless ordering, and sustainable practices. At Techugo, we’re not just product developers, as we are long-term strategic partners, guiding growth, enhancing engagement, and helping shape a smarter, more efficient, and customer-focused future for India’s food industry.
